FAQ

Our team is here to welcome you and ensure a safe, relaxing, and happy stay at Canberra Park. Here’s what you need to know:

Arrival/Check-In

Check-in after 2pm (subject to availability). Check-out by 10am.

Compliance

We’re fully compliant and hold all the necessary licences. 

Dining

The Homestead serves breakfast, lunch, and dinner. Usual hours are 6am-9am for brekkie, 12pm-2pm for lunch, and 5pm-9pm for dinner. Need different times? Just chat with us. Dress neat and tidy, please.

Emergency/Evacuation

Familiarise yourself with the property map and room evacuation plan. In an emergency, call 000 or our after-hours number.

Pets

No pets in accommodation or dining areas unless they’re medically certified companions.

Quiet Time

Please keep noise down between 10pm and 7am to respect everyone’s enjoyment.

Responsibilities Of Registered Guests

All guests must register on arrival. Registered guests are responsible for their group’s behaviour. Group leaders, keep an eye on the kids.

Security

Keep your valuables secure and lock up your rooms and vehicles. We can’t be responsible for theft.

Special Needs

We have special access rooms and facilities. Let us know if you need them.

Terms and Conditions of Stay

Our terms and conditions are attached for the group accommodation area.

Wildlife

Enjoy the local wildlife, but please don’t feed them. We’re home to some vulnerable species like the Striped Legless Lizard and Golden Sun Moth. 

Bunk Beds

Australian Standards recommend no child under 10 sleeps on the top bunk.

Cooking

No cooking in accommodation buildings. All meals are served in the Homestead.

Dump Point

Located behind the Bettong and Quoll buildings for caravan and motorhome travellers. Please keep it clean and let us know if anything needs attention.

Internet/WiFi

WiFi is available throughout. If you have trouble in your room, try the central hall. Restrictions apply for younger guests. Adults can request a password at reception.

Lost Property

Left something behind? Email canberra@discoveryparks.com.au or call us to check if it’s been found. We’ll help coordinate its return.

Parking

Park in your designated spot. Visitors should use the front parking area. Coach parking available.

Privacy

Your privacy is important. We won’t share your details without your consent.

Reception

Reception hours vary but are generally 7am-9pm daily.

Rubbish/Waste

Rubbish is collected thrice weekly. Please wrap securely and recycle glass and aluminium. Paper and cardboard can be recycled in the waste area.

Sick Bay

We have a sick bay for unwell children, supervised by an adult. We don’t provide a trained nurse.

Speed

Keep speeds to walking pace. Use a spotter when reversing coaches.

Water

Help us conserve water wherever possible.