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Travel Safety Information

A SAFE PLACE TO STAY

Discovery Parks are providing a safe place to stay for those who need us, but as restrictions are eased across the states we are also now welcoming tourism in those parts of Australia that regional travel is allowed. Whether you’re staying with us an essential traveller / worker, because you can’t get home, or because restrictions have been in relaxed in your State; we assure you that your health and safety is our utmost priority.

You’ll notice that like all businesses, we’re operating a little differently right now. From contactless check-ins to deep cleaning procedures, and increased spacing between sites, we’re doing all we can to minimise your risk. 

Holiday Parks are one of the safest forms of accommodation available. Set-in wide-open spaces and with an abundance of self-contained cabins, along with private ensuites for caravanners, we provide a safe stay and warm welcome.

Below is the status of regional tourism within each State / Territory:

State/Territory Status
WA Open within regional borders. State wide travel will be allowed from 6 June. 
All shared facilites are open except Gyms from 6 June. 
SA Open.
All shared facilities are open.
NT Open within regional borders. 
All other shared facilities are open excluding our bounce pillow. 
QLD Opening week commencing 1 June. 

NSW

Open.

All shared facilities are open.

VIC

Open for all guests providing they are self-contained. 

TAS Open for essential travellers, essential workers and those who cannot return home. Tourism travel to recommence from 3pm 5 June. 

If you’re unsure if you’re allowed to stay, please feel free to call us on 1800 336 225.

We’ve put together the below FAQ to answer some common queries.

What is Discovery Parks doing to reduce the risk of COVID-19?

We have implemented the following measures for the safety of guests and staff:

  • We assure you that we are taking hygiene seriously. You can be confident that our park is being cleaned to the highest of standards, and that our staff are employing heightened levels of sanitation
  • In most states shared facilities have been closed or are unavailable, including pools, bouncing pillows, pedal karts, playgrounds and the like. See above table for more information. 
  • Where powered sites are available, only every second site is open to ensure social distancing
  • Our usual procedures have all been reviewed and revised as need to ensure social distancing. For example, all guests will experience a touchless check-in procedure
  • We’ve cancelled kids clubs and any community events for the time being.

If you are experiencing any symptoms of the virus you must cancel your stay, self-isolate and contact your doctor immediately.

If I make a booking now, will I be able to change it if I need to?

Knowing that these are uncertain times, we have implemented a deposit-free booking process so that you can change your booking if you need to.

Social distancing within holiday parks

To control the spread of the virus, it’s vital that we all apply social distancing practices. So what does this mean if you’re staying in a park?

  • Our operations have become as contactless as possible. For example, you no longer need to check in/out face-to-face with staff.
  • The rules on ‘gatherings’ must be adhered to, which varies from State to State. This means, no more than the specified number of people can congregate in public (ie in the camp kitchen or in shared spaces
  • In most states playgrounds, swimming pools and other recreational areas of the parks have been closed. Check the above table for clarity on what is open and where. 

I have a booking but I'm not able to travel. What do I do?

We understand that it's tricky to travel around Australia at the moment which is why Discovery Parks are offering additional flexibility to our booking policy for guests. You can head here for more information.