A SAFE PLACE TO STAY
We’ve put together the below FAQ to answer some common queries.
What travel restrictions are currently in place?
We know that continually changing travel advice can be confusing and overwhelming. To ensure you have the latest information, we recommend that you refer to Government issued advice on border closures and intrastate travel restrictions prior to any stay with us. If further information is needed, we suggest that you call the relevant COVID-19 information line. Prior to your stay you will be asked to sign a declaration confirming that your stay complies with current restrictions.
Travel restrictions mean I can no longer stay, what should I do?
During these uncertain times we are being as flexible as possible with altering bookings for our guests. Please visit our credit page should you need to change an existing booking.
What is Discovery Parks doing to reduce the risk of COVID-19?
We have implemented the following measures for the safety of guests and staff:
- We assure you that we are taking hygiene seriously. You can be confident that our park is being cleaned to the highest of standards, and that our staff are employing heightened levels of sanitation
- Where powered sites are available, only every second site is open to ensure social distancing
- Our usual procedures have all been reviewed and revised as need to ensure social distancing. For example, all guests will experience a touchless check-in procedure
- We’ve cancelled kids clubs and any community events for the time being.
If you are experiencing any symptoms of the virus you must cancel your stay, self-isolate and contact your doctor immediately.
If I make a booking now, will I be able to change it if I need to?
Knowing that these are uncertain times, we have implemented a deposit-free booking process so that you can change your booking if you need to.
Social distancing within holiday parks
To control the spread of the virus, it’s vital that we all apply social distancing practices. So what does this mean if you’re staying in a park?
- Our operations have become as contactless as possible. For example, you no longer need to check in/out face-to-face with staff.
- The rules on ‘gatherings’ must be adhered to, which varies from State to State. This means, no more than the specified number of people can congregate in public (ie in the camp kitchen or in shared space.