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Travel Safety Information

WE’RE HERE FOR YOU

Discovery Parks are currently open, providing a safe place to stay and a warm welcome to those who need us.

Now is not the time to go on a holiday, and we are unable to support tourist bookings right now.

However, across Australia we are supporting those who require safe accommodation. These people include caravanners permanently on the road, essential workers and our permanent residents. With self-contained cabins and social distancing measures in place, we are able to provide an essential service at this challenging time.

You’ll notice we’re operating a little differently to ensure the health and safety of our guests and staff. To find out more see: https://www.discoveryholidayparks.com.au/travel-information

Have an upcoming stay that you need to postpone? Click here.

*Note: all guests will be asked to complete a form declaring their travel is essential prior to their stay.

 

Ensuring your wellbeing

Accommodation is an essential service and while holidays are off the cards for a little while, we’re here to help those who need us, and have introduced a range of measures to increase safety within our parks.

We’ve put together the below FAQ to answer some common queries at this unprecedented time.

Are parks still open?

Yes. All Discovery Parks are open to essential travellers, but are operating a little differently. If you’re unsure if your visit fits within the criteria, please feel free to call us on 1800 336 225.

Across Australia, we have over 4,000 cabins which are a particularly safe form of accommodation at this challenging time.

If you stay with us, you’ll notice a range of measures that have been put in place to ensure social distancing and safety. For example, sanitation across properties has been heightened (especially within amenities blocks) and pools, bouncing pillows and other shared facilities have been closed.

I have a booking. What should I do?

If your travel is essential, we welcome you. We have well-appointed cabins with everything you need to self-isolate, or can accommodate your caravan or motorhome so that you can self-isolate in your own facility.

If your booking relates to a holiday, we ask you to postpone until it’s safe to travel again. You can apply for a credit here.

If you do stay with us at this time, you will be asked to complete a form declaring that you are an essential traveller.

What is Discovery Parks doing to reduce the risk of COVID-19?

We have implemented the following measures for the safety of guests and staff:

  • We assure you that we are taking hygiene seriously. You can be confident that our park is being cleaned to the highest of standards, and that our staff are employing heightened levels of sanitation – especially within amenities blocks
  • Shared facilities have been closed or are unavailable, including pools, bouncing pillows, pedal karts, playgrounds and the like
  • Our usual procedures have all been reviewed and revised as need to ensure social distancing. For example, all guests will experience a touchless check-in procedure
  • We’ve cancelled kids clubs and any community events for the time being.

If you are experiencing any symptoms of the virus you must cancel your stay, self-isolate and contact your doctor immediately

Can I change my booking?

Yes, if you are due to stay with us soon and want to postpone, we can credit your stay so you can visit us at another time. You can apply for a credit here.

If I make a future booking now, will I be able to change it if I need to?

Knowing that these are uncertain times, we have implemented a flexible travel policy which means that any stay booked between the current date and 30 April 2020 can be credited in the future if required.

How can I keep up to date with information from Discovery Parks?

Right here! But also keep an eye on our social media channels for the latest news. We’ll also be updating you by email so if you’re not already on our mailing list, sign up here.

Where can I go for more information on COVID-19 and travel restrictions? 

You can access official health updates here.

If you have any questions about your upcoming stay not covered above, please reach out to the park you are visiting directly.

While 2020 has certainly arrived with big challenges for many, we are (as always) in awe of our followers’ community mindset and support in tough times. We look forward to helping you enjoy the treasures of our own backyard when it’s safe to do so. Stay safe!

 

Social distancing within holiday parks

To control the spread of the virus, it’s vital that we all apply social distancing practices. So what does this mean if you’re staying in a park?

  • Our operations have become as contactless as possible. For example, you no longer need to check in/out face-to-face with staff.
  • The rules on ‘gatherings’ must be adhered to. This means, no more than two people can congregate in public (ie in the camp kitchen or in shared spaces). In the NT and SA this restriction applies to gatherings of ten people.
  • Playgrounds, swimming pools and other recreational areas of the parks have been closed. At this time our facilities are not for the purpose of leisure but for essential stays.
  • You should remain within your accommodation unless it’s absolutely necessary. The usual ‘stay at home’ mandate applies.
  • You must not explore the wider town or area you are staying in, and leave the park only for essential shopping, exercise etc.

Most of our parks are in regional areas of Australia with limited health infrastructure, many of which are asking visitors to stay away. If you are required to be within a regional area, please respect the sensitivities and risks and remain within your accommodation as much as possible.