COVID-19: Request to Defer Site Fees due to Financial Hardship
We understand that it’s frustrating that you are unable to visit our parks at present, and would like to clarify our position regarding site fees.
In accordance with your occupation agreement, Discovery Parks is not required to waive or refund any fees associated with you being reasonably prevented from accessing or using your dwelling during the period in which COVID-19 related government restrictions are in force.
Discovery Parks appreciates that during these difficult times, Site Holders may be unable to meet their payment commitments due to financial hardship. In these instances, Discovery Parks wish to make available a 3-month deferred payment plan by application only specific to each Site Holder’s individual circumstances.
Please note that this payment plan defers 3 months of site fees only. It is not a waiver of Discovery Parks’ right to enforce the payment of the fees. Site Holders will be required to enter into a payment plan to make up the deferred fees within the preceding 12 months.
Deferred payment plans are strictly for site fees only. Deferred payment plans cannot be extended to include electricity charges. Discovery Parks does not control the electricity supply charge and for this reason electricity supply charges and electricity usage charges will continue to be billed as per existing arrangements.
To request a 3-month deferred payment plan for financial hardship reasons, please complete the application form below. By completing this 3-month deferred payment application form, you consent to the information provided being used by Discovery Parks for the purpose of assessing your request.
* If an employees:
- Payslip for pay period prior to 1 February 2020; and
- two most recent payslips; and
- Stand down or employment termination letter if applicable
* If self employed:
- Company bank statement prior to 1 February 2020; and
- company bank statement post 1 February 2020; and
- statutory Declaration (signed by a JP) stating the financial position of the business
Completion of this application does not guarantee you an automatic deferral of your site fees. The approval of hardship relief will be made at the sole discretion of Discovery Parks.
Discovery Parks will make contact with you in the next 7-10 days via your email address provided to confirm the status of your application.