Bushfire Information
Australia has been experiencing unprecedented bushfire activity, which has sadly caused devastation for regional communities across the country. We are incredibly thankful for the work of emergency services who have protected our parks over the past few weeks. Please see below for the latest information.
For up to date bushfire risk information, please contact the relevant emergency services organisation in the affected State / Territory - see list below.
Updated 14 January 2020.
Eden, NSW
Opening Thursday 16 January: The RFS has now deemed the area to be safe, the power is back on, and tourists are being encouraged to return to the region. We will be in touch in the next 24 hours to discuss your booking, and hope to be welcoming you soon. Our phone lines will be operational from tomorrow (Wednesday 15th January) so if you would prefer to call, you can get us on (02) 6496 1572. However, please be patient with us if you aren't able to get through right away as we have a lot of bookings to process.
While the park was thankfully unharmed by nearby fires, please be aware there may be some smoke in the vicinity. There are also some road closures still in place, so we encourage you to plan your journey and check the Transport for NSW road closure advice.
Pambula Beach, NSW
Opening Thursday 16 January: Tourists are being encouraged to re-enter the region, and we are in the final stages of getting the park ready to re-open for Thursday 16 January. If you still have a booking with us, we look forward to welcoming you from Thursday 16 January. If you are unable to make it, we will be in touch (if we haven't already) to discuss your booking. Our phone lines ware now operational so if you would prefer to call, you can get us on (02) 6495 6363. However, please be patient with us if you aren't able to get through right away as we have a lot of bookings to process.
While the park was thankfully unharmed by nearby fires, please be aware there may be some smoke in the vicinity. There are also some road closures still in place, so we encourage you to plan your journey and check the Transport for NSW road closure advice.
Jindabyne, NSW
Now open: The Jindabyne area has just been re-opened to tourists and Discovery Parks – Jindabyne reopened on Tuesday 14 January. If you need to change your booking, you can call us on 02 6456 2099. Our phone lines are now operational.
Cancellations/refunds
Communications within affected areas are currently limited. We recognise and understand there will be questions around the re-opening of the park, refunds and cancellations and are in the process of contacting all affected guests. If you are due to stay with us at a property which is currently closed, we will be in touch via phone to discuss your booking and will notify you by text and/or email when we have further advice on re-opening dates.
State Fire and Emergency Websites
| New South Wales/Australian Capital Territory | |
| Victoria | |
| South Australia | |
| Western Australia | |
| Queensland | |
| Tasmania | |
| Northern Territory |