Discovery Parks Booking Terms and Conditions

Last updated August 2024

By proceeding with an accommodation booking, you agree to these terms and conditions.

  1. Definitions and structure of these terms and conditions

    1. For the purposes of these terms and conditions:
      • ‘we’, ‘us’ or ‘our’ is referring to Discovery Holiday Parks Pty Ltd (ABN 50 111 782 846) and, where the context so permits, its associated entities;
      • ‘your party’ means any person who accesses the park under the accommodation booking, including any family, children, friends or other people visiting the park at your invitation;
      • ‘Booking Credit’ means a Discovery Holiday Parks booking credit issued by us to you in accordance with these terms and conditions;
      • ‘Park Conditions’ means any terms and conditions which specifically relate to the park and which are communicated to you prior to or at the time you are making a booking; and
      • ‘Remaining Value’ means at any time, that portion of a Booking Credit which has not yet been redeemed.
    2. By proceeding with an accommodation booking you agree to these terms and conditions and the Park Conditions and must ensure your party agrees to, and complies with, these terms and conditions and the Park Conditions.
    3. To the extent that any part of these terms and conditions is inconsistent with any part of the Park Conditions, the part of the Park Conditions prevails over the part of these terms and conditions.

  2. Tariffs and Payments 

    1. The rates displayed on our website (‘tariff’) are based on the number and type of guests for the specified time and duration. Any changes to those items may result in an increase to the tariff and you agree to pay any increase at the time of change.
    2. The tariff quoted is in Australian dollars and current at the time of booking and is inclusive of GST (unless expressly stated otherwise). The tariff only becomes firm upon your payment in full for the specified time and duration.
    3. Unless expressly stated otherwise, only one promotional or membership offer can be redeemed on any booking.
    4. Promotional code, voucher or membership discounts must be redeemed at the time of booking. Discounts will not be applied or refunded after a booking has been confirmed. All third party coupons, vouchers or promotional codes are issued subject to the terms and conditions specified by those third parties.
    5. Any amount in connection with your booking which is outstanding at the time of check-in must be paid at check-in unless alternative arrangements have been agreed with park management prior to arrival. Any additional charges incurred after check-in must be paid in full at the time they are incurred.
    6. If you pay by MasterCard or Visa credit or debit card, Amex, Diners or Union Pay, we will charge a card surcharge of 0.90% of the total transaction value (excludes EFTPOS transactions). The surcharge amount will be displayed at the point of booking before you proceed to payment. We reserve the right to vary the surcharge in accordance with the applicable costs and merchant fees in accepting a credit card payment at any time without prior notice.
    7. The following terms apply only to bookings which are made on a “book now, pay later” basis. These terms prevail to the extent they are inconsistent with the other terms and conditions:
      1. Bookings made prior to 7 December 2021, for stays until 9 December 2021, may be eligible to be made on the basis they are “book now, pay later”.
      2. A “book now, pay later” booking is only available on tourist tariff bookings.
      3. A “book now, pay later” booking is only available on direct website or direct to park bookings.
      4. Corporate bookings, group bookings, permanents, annuals, and non-direct bookings are excluded from making a “book now, pay later” booking.
      5. Blackout periods apply to “book now, pay later” bookings. 
      6. Where a “book now, pay later” booking is accepted by us, confirmation and payment is required 48 hours prior to arrival in park.
      7. Cancellations of “book now, pay later” bookings made 48 hours or more prior to the arrival date do not incur cancellation charges.
      8. Book now, pay later bookings are not available for bookings at the following parks: Bright Freeburgh (VIC), Fraser Street Hervey Bay (QLD), Rottnest Island (WA), Mackay (QLD), Streaky Bay Foreshore (SA) and Townsville (QLD).

  3. Cancellations

    1. Unless the Park Conditions contain stricter cancellation conditions (for example during that park’s peak season), or the website on which you have made your booking has advised you of stricter cancellation conditions, you agree that the cancellation conditions set out in these terms and conditions apply.
    2. Single booking cancellations: Where the booking relates to one on-site accommodation service and:
      1. You request a cancellation more than 14 days prior to the date of arrival, you will incur a cancellation fee equivalent to one night’s accommodation.
      2. You request a cancellation less than 14 days prior to the date of arrival, you will incur a cancellation fee equivalent to 25% of the total tariff applicable or one night’s accommodation, whichever is greater.
    3. Group booking cancellations: Where the booking relates to two or more on-site accommodation services and:
      1. You request a cancellation more than 30 days prior to the date of arrival, you will incur a cancellation fee equivalent to one night’s accommodation.
      2. You request a cancellation less than 30 days prior to the date of arrival, you will incur a cancellation fee equivalent to 25% of the total tariff applicable or one night’s accommodation, whichever is greater.
    4. You may request a booking be changed however any request will be subject to availability, the tariff may change depending on the new booking period and an administrative fee may also apply to make the change.

  4. COVID-19

    1. Both you and we acknowledge that:
      1. COVID-19 is currently a risk to the Australian community;
      2. as part of managing the risk, the governments of Australian States and Territories have been implementing restrictions, including travel restrictions between the States and Territories;
      3. it is possible that a government restriction will be in place at the time of your booking; and
      4. if a government restriction is in place, it may result in us incurring costs to provide you with the accommodation which you ultimately do not use.
    2. If, in our reasonable opinion, we think it is likely that a government restriction will be in place at the time of your booking and that government restriction may affect your ability to travel to the park, or our ability to provide you with accommodation at the park, then we may choose to cancel your booking. If we choose to cancel your booking then:
      1. we will promptly notify you;
      2. we will not be liable to you in any way in respect of the cancellation; and
      3. we will promptly provide you with a full refund of any payments you have made for the booking.
    3. You agree to complete any declaration form and to provide us with any information that we reasonably request, to assist us with managing the risks of COVID-19 and complying with any government restrictions or requirements.

  5. Booking Credits

    1. As an alternative to cancelling a booking you may request us or we may offer to amend a booking and issue you with a Booking Credit equal to the amount paid for your existing booking to use at one of our parks for up to 12 months. If you make a request we may, but are not obliged to, issue you with a Booking Credit. 
    2. Acceptance and redemption of a Booking Credit is subject to these terms and conditions.
    3. A Booking Credit:
      1. is only redeemable for accommodation at our parks, and is not redeemable for cash, meals, sightseeing or any other products or services; 
      2. is not transferrable and must be presented at the time of check-in; 
      3. may be used in part or in full, and any Remaining Value can be used towards subsequent purchases of accommodation at our parks; 
      4. is valid only for a period of 12 months from the date of issue (expiry date) and if not used prior to the expiry date will be void, of no value and any unused value will not be refunded.
    4. You are responsible for informing us of the correct email address for delivery of any Booking Credit confirmation. We are not liable for any amount in relation to any Booking Credit that is lost or undelivered via electronic means.

  6. Early Departures and No Shows

    1. No refunds are given for unused portions of your booking, including no-shows and early departures or cancellations where you or your party has arrived at the park. A no-show is when you do not check-in on the day of your booking.
    2. We reserve the right to refuse entry into the park:
      1. if we reasonably determine that you, or someone in your party, could present a risk to the health or safety of our staff or other guests at the park; or
      2. for any other reason we so determine in our discretion (including for our own purposes).
      A full refund will be issued if this occurs unless our refusal is because you or your party presents a risk to the health or safety of our staff or other guests at the park, or because of your breach of these terms and conditions.

  7. Your Party

    You must ensure at all times that your party complies with these terms and conditions. You agree that any breach of these terms and conditions by your party will constitute a breach by you.

  8. Check-in and check-out

    1. You and your party must either check-in using our app or otherwise report to reception and sign in on arrival.
    2. A 2pm check-in and 10am check-out applies to all bookings unless alternative arrangements have been agreed with park management in writing prior to arrival. If you do not depart before check-out time you agree that we may charge you for an additional day at the prevailing tariff applicable to your accommodation for each day (or part thereof) until you depart.
    3. You must return any keys and security cards at the time of your departure and agree that we may charge you for the replacement costs of any keys or cards you lose or fail to return them to us.
    4. Rooms or cabins left in an unsatisfactory state (as determined by us) will incur a cleaning charge of five hundred dollars ($500).
    5. You agree that regardless of your length of stay there is no tenancy or other proprietary rights created in your favour under any laws. We grant you a licence to stay in or use the facilities in our park and we reserve the right to terminate the licence at any time.

  9. Right of removal

    If during your stay, we reasonably determine that you, or someone in your party, could present a risk to the health or safety of our staff or other guests at the park, or you or your party fails to comply with these terms and conditions, then in addition to any other right we may have, we may immediately terminate your accommodation and evict you and your party without liability to you. You agree that in these circumstances we are not required to refund any amount in relation to your booking or any other goods or services you have purchased from us.

  10. Park rules, guidelines and safety instructions

    1. You and your party must at all times:
      1. obey all park rules, guidelines and signage and reasonable requests from park staff;
      2. abide by the signed speed restrictions in the park;
      3. take care for your own safety and the safety of others; and
      4. safely and securely stow your possessions.
    2. A copy of the park rules is available from the park or by emailing us. To the extent anything in the park rules is inconsistent with these terms and conditions, the park rules will prevail.
    3. Any monies or other valuables, goods or vehicles that belong to you or your party, or which you or your party bring in or on to the park (including any car park facilities) remain your responsibility and we are not responsible for their safekeeping.
    4. You must ensure that persons under 18 years of age (minors) in your party are accompanied and supervised by a parent or guardian at all times whilst at the park. You acknowledge that there will be third parties present in the park during your stay and that we are not responsible for the acts or behaviour of those parties.  It is your responsibility to ensure the personal safety, welfare and protection of all minors in your party at all times during their stay at the park.
    5. You are not permitted to bring animals with you to the park except where:
      1. the animal is a dog; and
      2. we identify the park as a dog friendly park; and
      3. you agree to the dog guidelines and conditions and complete and sign a dog owner declaration prior to entry to the park.
    6. A copy of the dog guidelines and conditions and dog owner declaration is available at the park or by emailing us. 
    7. Smoking is not permitted in or around any park facilities (including cabins/rooms and any amenities, playgrounds, jumping pillows, games rooms, cafés or aquatic areas).   If we consider that you or your party has smoked in a cabin/room, you will incur a $500 cleaning fee.
    8. You and your party must respect the comfort of others staying in park at all times. Any unruly behaviour, excessive noise, drunkenness, bad and/or offensive language will not be tolerated and may result in you and your party being evicted from the park without refund.  Quiet time in the park is after 10pm every day, and we may require you to refrain from any behaviour we consider may be disruptive to other guests of the park.
    9. In order to ensure the comfort of others staying at a park, only one vehicle is permitted per booking.
    10. In accordance with applicable legislation, we reserve the right to protect our lawful interests and deter security incidents such as theft, vandalism, unruly behaviour and violence. We may operate, or appoint third parties to operate on our behalf, CCTV cameras in the park, which if operated will be visible.
    11. All recreational activities (including without limitation any swimming and water sports) are undertaken solely at the risk of the participant. You are responsible for supervising and ensuring the safety of any minors in your party undertaking recreational activities.
    12. If we provide safety equipment in relation to undertaking recreational activities at the park you and your party must use that safety equipment when undertaking the recreational activity.
    13. Helmets must be worn at all times when using bicycles, skateboards, scooters or any other wheeled toy.

  11. Liability

    1. Your purchase of any accommodation or other goods or services may be subject to certain laws, including statutory warranties under the Australian Consumer Law. Nothing in these terms and conditions is intended to exclude or restrict the application of such laws but we do not give any guarantee or warranties or make any representation of any kind, express or implied outside of those laws.
    2. Other than as set out in this clause, and to the full extent permitted by law, all rights, remedies, conditions, guarantees and implied and express warranties in respect of any goods or services provided by us are excluded.
    3. Specifically, but without limitation, to the full extent permitted by law: 
      1. We make no warranty as to the suitability or safety of any of our parks, the potential presence of COVID-19 or possibility of contracting COVID-19 at our parks, the park facilities or any recreational activities which may be undertaken at our parks;
      2. You agree to take full responsibility for, and fully ensure the safety of, all minors in your party at all times while they are in our park;
      3. We do not make any representation about the suitability of the accommodation or services;
      4. We are not liable to you or anyone else and you agree to release us, indemnify and hold us harmless against and from all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury, injury or loss related to COVID-19 or the contracting of COVID-19 at our parks, or death) arising out of, caused by, attributable to or resulting from your booking or your stay at the relevant park for any reason except to the extent caused by our negligence; and
      5. If any warranties relating to your booking are implied at law and cannot be excluded, then to the maximum extent permitted by law our liability to you is limited to:
        1. in the case of goods supplied to you by us, the repair or replacement of the relevant goods; and 
        2. in the case of services supplied to you by us, the supply of the relevant services again, or the payment of the cost of resupplying the services.

  12. Privacy

    When providing any personal information to us, you agree to the collection, use and disclosure of your personal information in accordance with our privacy policy.  Our privacy policy is available at https://www.discoveryholidayparks.com.au/privacy_policy.  

  13. General

    1. No failure under these terms and conditions to exercise nor any delay in exercising any right, power or remedy by us operates as a waiver and any waiver will be not valid or binding on us unless we make it in writing.
    2. Any part of these terms and conditions which is invalid or unenforceable at law is severed from these terms and conditions without affecting the balance of the terms of use.
    3. South Australian law governs these terms and conditions and you agree to submit to the exclusive jurisdiction of South Australian courts in respect of any dispute regarding these terms and conditions.
    4. Any queries or disputes arising in connection with a booking or any matter in connection with these terms and conditions is to be directed to Discovery Parks on 08 8219 3000 or in writing at Discovery Parks, Level 6, Rundle Mall Plaza, 50 Rundle Mall, Adelaide SA 5000 or via email at admin@discoveryparks.com.au.
    5. Discovery Parks operate in some of Australia’s most sacred places, which is why we are committed to leaving the environment as untouched as possible. When visiting one of these sites, we ask that you leave only footprints - taking all waste and belongings with you when you leave. Thank you for working with us to preserve these natural wonders for the generations to come.