Privacy Policy

Discovery Holiday Parks respects your privacy and for that reason we will only deal with your personal information in accordance with our privacy policy which is available upon request by calling 08 8219 3000 or please see below.

1. Our privacy policy

The protection of your privacy is important to us. That is why we have prepared this document to ensure you are aware of your rights and our commitment to your privacy. Under the Privacy Act there are National Privacy Principles ("NPP's"). These are rules that apply to many private sector organisations including Discovery Holiday Parks Pty Ltd and which regulate the way in which we deal with your personal information.

In this Policy the words "we", "our" or "us" means DISCOVERY HOLIDAY PARKS and our related entities.

2. Collection of personal information

2.1 The type of personal information we collect about you includes:
          2.1.1 your name and address;
          2.1.2 your telephone numbers;
          2.1.3 your email address;
          2.1.4 your computer IP address from our website;
          2.1.5 details of your previous dealings with us or any of the Discovery Holiday Parks
                  properties
          2.1.6 your financial information (eg. for invoicing and payments of
                  services, products and membership or personal credit information
                  when you make payment to us.

2.2 We may collect your personal information in the following ways:
          2.2.1 in any discussion we have with you whether in person or by
                  telephone;
          2.2.2 through our club membership application forms;
          2.2.3 through our accounts and payments we make;
          2.2.4 through our website or email server by way of 'cookies'. Cookies are
                  small pieces of data that allow the website to remember something
                  about you at a later time for example by storing information of how
                  you use the site. You may configure the web browser to refuse or
                  disable cookies.
          2.2.5 through third parties, including companies running competitions
                  on our behalf
          2.2.6 through customer feedback and survey forms;
          2.2.7 through the quality control checklist.

2.3 If we collect personal information about an individual from you, we will take all reasonable steps to ensure that the individual will or has been made aware of this privacy policy and:
          2.3.1 our identity and how to contact us;
          2.3.2 that he or she can access the information;
          2.3.3 the purpose for which we have collected the information;
          2.3.4 the organisations or types of organisations that we usually disclose
                  the information to;
          2.3.5 any law that requires particular information to be collected; and
          2.3.6 the main consequences (if any) for the individual if all or part of the
                  information is not provided.

3. Use of personal information

3.1 We collect your personal information for the following purposes:
          3.1.1 to provide you with information and updates including but not
                  limited to marketing material and special offers;
          3.1.2 to verify your membership status and for production of membership
                   cards and renewal notices
          3.1.3 to arrange for accommodation or collection of prizes
          3.1.4 to compose diagnostic and statistical information for our computer
                   network;
          3.1.5 for accounting purposes such as calculation of franchise fees and
                   royalties, billing of services, products and membership; and
          3.1.6 to evaluate and improve the effectiveness of our website.

3.2 If you do not wish to receive marketing, you may "opt out" of our list and
      your name will be removed from our marketing list.

4. The quality of your personal information

4.1 We believe it is important to make sure that the personal information we
      hold about you is accurate and up to date. To this end our staff have
      procedures to monitor some of your personal information.

4.2 We also request that you contact us and tell us if any of your personal
      information has changed (eg. your address) or if you believe that the
      personal information is inaccurate. After you advise us we can then
      update our records and ensure that the personal information we hold is
      accurate and up to date.

4.3 You may contact us and request particulars of the personal information we
     hold about you, and whether that personal information needs to be
     amended or corrected in any way. You may contact our Head Office on
     08 8219 3000 or email your request to admin@discoveryparks.com.au.

5. The security of personal information

5.1 We are committed to maintaining the highest level of security of our client(s)
      files and personal information.

5.2 We use the following security measures to protect personal information:
          5.2.1 locked offices;
          5.2.2 locked files;
          5.2.3 passwords on all our computers;
          5.2.4 a firewall on our computer network, which is monitored; and
          5.2.5 virus protection software.

5.3 We will keep personal information as long as we need it for the purposes in
      clause 3.1 of this policy, after which time we will destroy it or de-identify the
      personal information. Otherwise we may keep personal information for any
      period required by law.

6. Disclosure of personal information

6.1 We may disclose personal information to:
          6.1.1 contracted assessors for assessment of the quality control
                   standards of our properties;
          6.1.2 our property managers (to verify membership details, and to provide
                   you with services);
          6.1.3 a third party contractor who may be performing services for us which
                   involves your personal information such as sponsors of our
                   conferences, advertising agencies, suppliers and our public relations
                   agency.
          6.1.4 any other party to which the law obliges us to.

6.2 We will not sell your personal information to marketing bodies without your
      consent.

7. Do you have any concerns, queries, disputes or complaints?

7.1 If you have any concerns, queries, disputes of complaints about our privacy
      policy or our privacy practices, please contact our Head Office on
      08 8219 3000 or email admin@discoveryparks.com.au.

7.2 If you have any disputes or complaints in relation to our handling of your
      personal information, we request that you put your dispute or complaint into
      writing and forward it to our Head Office, Level 10, 11-19 Grenfell Street,
      Adelaide SA 5000. Your dispute or complaint will be investigated and we will
      respond to you within a reasonable time.

7.3 This privacy policy may be amended or updated to ensure that we maintain
      the highest standards.

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