Discovery Holiday Parks
Privacy Policy
Discovery Holiday Parks respects your privacy and for that reason we will only deal with your personal information in accordance with our privacy policy which is available upon request by calling 08 8219 3000 or please see below.
1. Our privacy policy
The protection of your privacy is important to us. That is why we have prepared this document to ensure you are aware of your rights and our commitment to your privacy. Under the Privacy Act there are National Privacy Principles ("NPP's"). These are rules that apply to many private sector organisations including Discovery Holiday Parks Pty Ltd and which regulate the way in which we deal with your personal information.
In this Policy the words "we", "our" or "us" means DISCOVERY HOLIDAY PARKS and our related entities.
2. Collection of personal information
2.1 The type of personal information we collect about you includes:
2.1.1 your name and address;
2.1.2 your telephone numbers;
2.1.3 your email address;
2.1.4 your computer IP address from our website;
2.1.5 details of your previous dealings with us or any of the Discovery Holiday Parks
properties
2.1.6 your financial information (eg. for invoicing and payments of
services, products and membership or personal credit information
when you make payment to us.
2.2 We may collect your personal information in the following ways:
2.2.1 in any discussion we have with you whether in person or by
telephone;
2.2.2 through our club membership application forms;
2.2.3 through our accounts and payments we make;
2.2.4 through our website or email server by way of 'cookies'. Cookies are
small pieces of data that allow the website to remember something
about you at a later time for example by storing information of how
you use the site. You may configure the web browser to refuse or
disable cookies.
2.2.5 through third parties, including companies running competitions
on our behalf
2.2.6 through customer feedback and survey forms;
2.2.7 through the quality control checklist.
2.3 If we collect personal information about an individual from you, we will take all reasonable steps to ensure that the individual will or has been made aware of this privacy policy and:
2.3.1 our identity and how to contact us;
2.3.2 that he or she can access the information;
2.3.3 the purpose for which we have collected the information;
2.3.4 the organisations or types of organisations that we usually disclose
the information to;
2.3.5 any law that requires particular information to be collected; and
2.3.6 the main consequences (if any) for the individual if all or part of the
information is not provided.
3. Use of personal information
3.1 We collect your personal information for the following purposes:
3.1.1 to provide you with information and updates including but not
limited to marketing material and special offers;
3.1.2 to verify your membership status and for production of membership
cards and renewal notices
3.1.3 to arrange for accommodation or collection of prizes
3.1.4 to compose diagnostic and statistical information for our computer
network;
3.1.5 for accounting purposes such as calculation of franchise fees and
royalties, billing of services, products and membership; and
3.1.6 to evaluate and improve the effectiveness of our website.
3.2 If you do not wish to receive marketing, you may "opt out" of our list and
your name will be removed from our marketing list.
4. The quality of your personal information
4.1 We believe it is important to make sure that the personal information we
hold about you is accurate and up to date. To this end our staff have
procedures to monitor some of your personal information.
4.2 We also request that you contact us and tell us if any of your personal
information has changed (eg. your address) or if you believe that the
personal information is inaccurate. After you advise us we can then
update our records and ensure that the personal information we hold is
accurate and up to date.
4.3 You may contact us and request particulars of the personal information we
hold about you, and whether that personal information needs to be
amended or corrected in any way. You may contact our Head Office on
08 8219 3000 or email your request to admin@discoveryparks.com.au.
5. The security of personal information
5.1 We are committed to maintaining the highest level of security of our client(s)
files and personal information.
5.2 We use the following security measures to protect personal information:
5.2.1 locked offices;
5.2.2 locked files;
5.2.3 passwords on all our computers;
5.2.4 a firewall on our computer network, which is monitored; and
5.2.5 virus protection software.
5.3 We will keep personal information as long as we need it for the purposes in
clause 3.1 of this policy, after which time we will destroy it or de-identify the
personal information. Otherwise we may keep personal information for any
period required by law.
6. Disclosure of personal information
6.1 We may disclose personal information to:
6.1.1 contracted assessors for assessment of the quality control
standards of our properties;
6.1.2 our property managers (to verify membership details, and to provide
you with services);
6.1.3 a third party contractor who may be performing services for us which
involves your personal information such as sponsors of our
conferences, advertising agencies, suppliers and our public relations
agency.
6.1.4 any other party to which the law obliges us to.
6.2 We will not sell your personal information to marketing bodies without your
consent.
7. Do you have any concerns, queries, disputes or complaints?
7.1 If you have any concerns, queries, disputes of complaints about our privacy
policy or our privacy practices, please contact our Head Office on
08 8219 3000 or email admin@discoveryparks.com.au.
7.2 If you have any disputes or complaints in relation to our handling of your
personal information, we request that you put your dispute or complaint into
writing and forward it to our Head Office, Level 2, 157 Grenfell Street,
Adelaide SA 5000. Your dispute or complaint will be investigated and we will
respond to you within a reasonable time.
7.3 This privacy policy may be amended or updated to ensure that we maintain
the highest standards.